Patrick Henry Community College - Official Site
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The Division of Technology is composed of five departments which are Information Technology, Distance Learning/Instructional Technology, Instructional Media Services, Library Services, Programming and the Learning Lab/Testing Center. The Division of Technology is directed under the leadership of David Deal, Dean of Technology.
· The Information Technology Department provides information technology and support for the college's faculty, staff, and students. With a staff of three, the IT Department provides network, server, desktop, application, and telephone support for the PHCC main campus and off-campus training sites located in Martinsville and Patrick County.
· The Distance Learning/Instructional Technology with a staff of one supports the Blackboard Learning Management System for students taking online classes and also provides technology tools and training for faculty.
· Instructional Media Services with a staff of two supports compress video classrooms and multimedia classrooms on the main campus and at the remote sites.
· Library Services with a staff of three supports the library circulation and online reference databases for the faculty and students.
· The Programming Department with a staff of two supports all programming, query, data collection, and data security needs for the administrators, faculty and staff.
· The Learning Lab/Testing Center with a staff of four supports the Virginia Placement Tests for new students, distance learning proctored tests and makeup tests for students.
The links and information listed below are for employees of PHCC. Students should file a support ticket to obtain assistance
I need help with...
BlackBoard – Faculty/Staff assistance -
Phone System -
Desktop Software -
Network Access -
College Owned Computer -
Testing Center –
Payline – or
PHCC Knowledge Center –
Classroom Technology –
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Frequently Asked Questions
about Distance Learning and BlackBoard
1: Q: My classes are not showing on BlackBoard. It says I am not enrolled in any classes or it is only showing previous courses.
A: Our Distance Learning Courses do not open until the beginning of the term. Also the process to get you in Bb courses takes 24-48 hours after you register for a class. If it is after the beginning of the term and you registered for classes more than 48 hours ago, you should contact our BbSupport. (Please be sure to indicate which course is missing).
2: Q: Not all of my classes are listed on BlackBoard.
A: All Distance Learning courses should be shown on BlackBoard. If you have a class that is not showing (and you registered for the class more that 48 hours ago) please contact our BbSupport. (Please be sure to indicate which course is missing). Not all instructors use BlackBoard for traditional (in class) courses, therefore some of your traditional courses will not show in Bb.
3: Q: A class that I dropped is still showing up on my BlackBoard listing.
A: The process to add you in classes is automated but the process to remove you from the course is manual. You should contact the instructor for that course(s) and have them manually remove you from the class. You will not be charged for Bb courses in which you have not registered, but also you will not receive a grade for the course either.
4: Q: I still have classes showing from previous terms.
A: Bb courses will continue to have you enrolled in them for one year beyond the end of the class. This is required for our record keeping. You can hide those courses by clicking on the "little wheel (gear)" icon on the upper right of the "My BlackBoard Courses" box. Then clear all the check boxes to the right of the course(s) you no longer wish to see. Then scroll down and click Submit.
5: Q: When I login to BlackBoard it still shows me as attending another Virginia Community College.
A: Our BlackBoard system is shared with by all 23 Virginia Community Colleges. Your PHCC courses will still show once they are available. If you wish to change your BlackBoard school affiliation so that you receive PHCC news and information please follow these steps:
- Login to the myPHCC/myVCCS page (http://my.vccs.edu)
- Choose VCCS SIS: Student Information System
- On the Self Service page – choose “Campus Personal Information”
- Then choose “User Preferences”
- Change the Institution to “Patrick Henry Community College”
- Click [SAVE]
6: Q: My classes are showing on BlackBoard. However, every time I go into a course it only shows me the Announcements/Home Page and will not show me the links to the course content.
A: You have turned off your menu on your courses OR you are going to the wrong place from the My BlackBoard Courses Module. Get more information.
7: Q: I have changed my password and can login to myPHCC but BlackBoard still asks me to login again.
A: The process of changing your password can take up to 30 minutes to roll across to all servers.
Distance learning is an integral part of Patrick Henry Community College's purpose and mission. The college is committed to relevant instruction that places the learner's needs first and uses a variety of delivery systems to produce lifelong learners. PHCC provides geographically, financially and electronically accessible education that enhances the quality of life in the community.
Distance learning at Patrick Henry Community College is defined as a formal educational process in which the majority of the instruction occurs when student and instructor are not in the same place. Distance learning courses at PHCC enable students to achieve their educational goals by delivering academically sound courses and educational support services that are flexible and responsive. Courses are designed for students who are unable to travel to the main campus, or who need to work independently to pursue academic goals outside the traditional classroom setting. Distance learning courses are equivalent academically to traditional courses, and many meet general education and transfer requirements. Distance education courses require a strong student commitment.
Students can take a single course or earn a degree or certificate through distance learning. However, distance learning is NOT for everyone. Successful distance learning students are not procrastinators; possess good learning and study strategies; are highly motivated; and are good readers.
To help you determine if you are a candidate for distance learning, please complete the evaluation “Are Distance Learning Courses for You?”
All PHCC distance learning courses are web-based. Therefore, distance learning students must have access to a computer with an Internet connection. If home access is not available, the college provides a number of computer labs with this access. Distance learning courses are listed in the Class Schedule and can be identified by the words “Distance Learning” in place of the days.
Distance learning courses begin and end on the same date as traditional courses. Students enrolling in any distance learning course should have their textbooks and other required material purchased by the beginning of classes. Textbooks and materials can be purchased at the campus bookstore or on the Book Store's Website.
For additional valuable information on surviving BlackBoard - Surviving Distance Learning and BlackBoard.
Online Education - Learning Strategies for Success - Distance Learning requires self-discipline and self-awareness. A successful Distance Learner must know their own learning style and how to work within their boundaries. The link above offers some great tutorials and information on Distance Learning - Learning Strategies. Special Thanks to Barbara Hayes' class for finding the great link.
Orientation to Distance Learning: The Orientation to Distance Learning is suggested for all students who are new to DL. The orientation consist of short How-To Videos.