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Customer Service and Leadership

Non-credit programs and courses are specialized offerings designed to provide the educational, cultural and workforce development needs of the lifelong learners in our community. Although no college credit will be awarded for these programs, students may earn continuing education units (CEU's) or Continuing Professional Education (CPE), which is recorded permanently by the office of lifelong learning. A workforce development student obtains occupational education and skills by participating in any of the following: open enrollment occupational courses and services; customized training and services; IT industry certification and testing; and transitional programs and services.

AWARD:  Certificate of completion.

LENGTH:   2 Semesters

PURPOSE:
Patrick Henry Community College has an array of products to meet the training needs of the community.

OCCUPATIONAL OBJECTIVES:
PHCC’s experienced and certified facilitators can deliver any of the following vendor training from the different training partners in the resource library:
• Vital Learning
• Development Dimensions International (DDI)
• Achieve Global
• WorkPlace Spanish
• Organizational Performance Consulting
• Inscape Publishing DiSC Profiles
• National Retail Federation Customer Service and Retail Training

POTENTIAL CERTIFICATION:
Certificate of Completion

ADMISSION REQUIREMENTS:
Non-Credit Course Registration. Pre-registration is required for non-credit courses. Registrations are accepted on a firstcome, first-served basis. Completed non-credit registration form and payment must be received no later than 7 days prior to the start date of the class(es) in which the student intends to enroll. If paying by cash, students can register in the Frith Economic
Development Center at PHCC Main Campus, room 118 or 111. If paying by credit card, students can enroll online, or call (276) 656-0354 to register by phone. If paying by check, students can call (276) 656-0260 or email ; leave your name, mailing address, and phone number. A registration form and class information will be mailed with a return envelope.