Effective customer service is crucial for organizations across all industries and sectors, public and private. The following workshops provide vital skills to enhance your customer service practice.
Customer Service: Essential Skills for Giving Better Service
Workshop presented by Brenell Thomas, Workforce Programs Coordinator, PHCC. From making a good impression to closing up shop, there are specific actions every employee who connects with customers can take to enhance the service experience. During this fast-paced, interactive workshop, participants will learn the importance of first impressions, how to handle customers professionally, how to deal with difficult situations, email etiquette, and review of actions they can take to deliver exceptional customer service. Cost: $25. Employers: Buy one, get one free!
This non-credit program is managed by:
Workforce Development and Continuing Education